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If you want to contact us, please use the contact form below.
We will get back to you as soon as we can!

If you have a specific question make sure to check our FAQ below. You may find the answer you’re looking for.

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FAQ

Please read and fully understand our rule below. Shopping in our web store means that you have agreed to all the terms and conditions listed in this page.

How can I order?
To place an order, please follow the methods described below.
  1. Select item(s) you wish to purchase and click "ADD TO CART".
  2. Go to "CART" page and review your selected item(s), the "CART" page button is located on the top right of the website with a shopping bag icon on it.
  3. On the "CART" page, you can cancel the order by click the "X" button on the left of your item image or simply mark your order quantity as zero and and click the "UPDATE CART" button.
  4. On the "CART" page, Click "PROCEED TO CHECKOUT" button will bring you to the confirmation page.
  5. On the "CHECKOUT DETAILS" page, please carefully review the information you entered then click "PROCEED TO PAYPAL" button.
  6. Now you can Place Order on PayPal.
Can I order multiple quantity of same item?
Yes, you can. But some of the item purchasable quantity per person is limited. You will not able to checkout if your order over the quantity limit.
Can I combine order?
You can! At the moment, all the order shipping fee will be charge separately. We will send you shipping invoice with the cheapest and fastest shipping method to your country when your purchased items arrived our warehouse. If you have any special request, please write us a notes during checkout.
How do I pay the bill?
We use only Paypal  - World’s most secure way for online payment.
How is the shipping cost determined?
Shipping costs are calculated based on the total weight of the package (includes the weight of the packing material) and handling fee. All order shipping cost will be charge separately. We will send you shipping invoice with the cheapest and fastest shipping method to your country when your purchased items arrived our warehouse.
Can i know the shipping cost of my order beforehand?
We are sorry, but since it is impossible to predict the weights of combined items or shipping weight of the packing material, the shipping costs are not yet determined at the stage of placing orders. We always provide the cheapest and fastest shipping method to your country. You can also send us a mail to get a shipping quo before you place your order.
How long does it take to get the items?
It usually takes couple days for your purchased items to send to our warehouse. Once we have your items we will find the cheapest and fastest shipping method to your country. We will send you shipping invoice on Paypal with email notification. Once your shipping invoice is paid, we will ship out your order ASAP. The delivery could take anywhere from 1-3 weeks. We are small team so this is currently what we can offer to bring you this unique products to oversea collectors.
Can I track my package?
All shippment will come with tracking number enables you to know the whereabouts of your items. You can track the package yourself after receiving the shipment notice, we do not take any responsibility for troubles in the delivery process. In case an order is returned to us through no fault on our side, we can resend the order to the customer ONLY IF the customer agrees to pay for the extra shipping charge. Please note that return shipping may take up to a month or more. If your package is lost in the delivery process, please use our provided tracking number to contact your local post office first to see if they have delivered the package in your absence. Please also confirm with your family in case your family members may have received your package on your behalf.
Cancellation
Cancellations by Toy Underground Store There are some cases in which we must cancel orders or parts of orders. Examples:
  • We get more orders than we can provide
  • The item is not in stock and we cannot procure it
  • The manufacturer cancels the release of the item
Cancellations by the Customer (before payment) You can cancel order before payment
  1. Go to “Cart” page by click the shopping bag button on the top right menu bar.
  2. Set the Quantity to “0” or the correct quanitity
  3. Click the “Update Cart” button
Cancellations by the Customer (after payment) We are unable to accept cancellations regardless of any reason, so please check before ordering.
Return and Refund
We do not accept returns or offer refunds. All sales are final. If u found problem with your item, Please contact us within 3 days after arrival of your order. It would be of great help in understanding exactly what is wrong with the item if some images of the defective parts or wrong items are attached to the email. Please contact us directly regarding questions or issues regarding products, such as missing parts or defects.
About Custom Tax
When you are purchasing products at Toy Underground Store, you do’t need to pay any tax. However, please note that there is a possibility that you may be charged additional tax by the Customs authorities of your country. For more information on custom tax, please contact the customs authority of your country.

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