All shippment will come with tracking number enables you to know the whereabouts of your items. You can track the package yourself after receiving the shipment notice, we do not take any responsibility for troubles in the delivery process.
In case an order is returned to us through no fault on our side, we can resend the order to the customer ONLY IF the customer agrees to pay for the extra shipping charge. Please note that return package may take up to a month or more.
If your package is lost in the delivery process, please use our provided tracking number to contact your local post office first to see if they have delivered the package in your absence. Please also confirm with your family in case your family members may have received your package on your behalf.
We do not accept returns or offer refunds. All sales are final.
If u found problem with your item, Please contact us within 3 days after arrival of your order. It would be of great help in understanding exactly what is wrong with the item if some images of the defective parts or wrong items are attached to the email.
Please contact us directly regarding questions or issues regarding products, such as missing parts or defects.
When you are purchasing products at Toy Underground Store, you do’t need to pay any tax.
However, please note that there is a possibility that you may be charged additional tax by the Customs authorities of your country.
For more information on custom tax, please contact the customs authority of your country.